Terms and conditions of sale

Terms and conditions of hire

Article 1. Subject :
This contract is reserved for the exclusive use of Clévacances-labelled Holiday Rentals and Bed and Breakfasts and only French law is applicable to the contract.

Article 2. General Provisions:
The booking client (hereinafter referred to as "the hirer") may only use this Site if he/she is of legal age and authorised to sign contracts for which he/she is responsible. The Hirer is financially responsible for all use of the Site.
It is the Hirer's responsibility to check that the information provided at the time of booking, or at any other time, is accurate and complete. It is the tenant's responsibility to ensure that the contact details they provide at the time of booking are correct and that they will enable them to receive confirmation of their booking. If the tenant does not receive this confirmation, it is their responsibility to contact the owner who is a Clévacances member (hereafter referred to as "the owner"). In order to ensure that the booking is properly followed up, the Tenant must inform the Owner immediately of any change in the information provided at the time of booking.
The Owner undertakes not to divulge to any third party any information of any kind whatsoever, on any medium whatsoever, that the Tenant may have provided in the course of the performance of this contract.
These provisions do not apply to requests for information made by the authorities and/or the courts.

Article 3. Conclusion of the contract and payment:
The purpose of this contract is to ensure the reservation of a stay in Clévacances labelled accommodation by electronic means. Under no circumstances shall the Fédération Nationale Clévacances France be held liable in the event of these contracts being used by third parties or for purposes other than tourism.
The booking of the holiday becomes effective once the hirer confirms his/her order, declares that he/she has read and accepted these booking conditions, and validates his/her payment.
In the case of a maximum 24-hour acceptance period by the owner, the payment will only be validated after acceptance.
In the case of a deposit payment, and if the balance is to be paid online, then this must be made no more than 30 days before moving in. If the balance is not paid, the booking will be automatically cancelled by the tenant, and the cancellation conditions of the contract will apply. If the balance of the rent is to be paid on site, it must be paid no later than the day of arrival.
The tenant will receive confirmation of the order by e-mail. This confirmation sets out the essential characteristics of the booking, its price and payment terms, and is considered to be proof that the booking contract has been concluded. The content of these booking confirmations is archived by the owner. They are considered as proof of the tenant's consent to the booking contract and its date.
Charges not included in the basket when booking online must be paid at the end of the stay.

Article 4. Security deposit:
The tenant will pay a security deposit in accordance with the owner's rental conditions (on arrival or prior to the stay). It will be returned within a maximum of 15 days for bed and breakfast accommodation and 1 month for rental accommodation, as from the tenant's departure, after deduction by the owner of the amounts to be paid by the tenant for the purpose of restoring the premises. The amount of these deductions must be duly justified by the owner on the basis of the joint inventory of fixtures on departure, bailiff's report, estimates, invoices, etc. If the security deposit is insufficient, the tenant undertakes to top up the sum on the basis of the supporting documents provided by the owner. Under no circumstances may this deposit be used or considered as a contribution towards the payment of the rent.

Article 5. Duration :
The Tenant must leave the premises at the time stipulated in the contract or at a time convenient to the Owner, after an inspection of the premises. Under no circumstances may the Tenant claim any right to remain in the premises at the end of the rental period initially stipulated in the contract, except with the agreement of the Owner.

Article 6. Use of the premises :
The owner will provide the accommodation in accordance with the description he has given of it and will maintain it in a state fit for use. The Tenant shall enjoy the rental in a peaceful manner and shall make good use of it in accordance with the intended purpose of the premises. The rented premises are for temporary residential or holiday use, excluding any professional activity of any kind whatsoever (maximum 3 months).
On departure, the tenant undertakes to leave the rental property as clean as he/she found it on arrival. Any repairs, whatever their importance, made necessary by the tenant's negligence during the rental period, will be at the tenant's expense.

The rental may not under any circumstances be used by third parties, except with the prior agreement of the owner. Sub-letting is forbidden to the lessee, even free of charge, on pain of termination of the contract; the full amount of the rent remaining acquired by or due to the owner.
The installation of tents or the parking of caravans or camping cars on the grounds of the rented property is prohibited, except with the prior agreement of the owner.
The number of tenants may not exceed the maximum capacity indicated on the description of the accommodation. In exceptional circumstances and subject to the owner's agreement, this rule may be waived. In this case, the owner will be entitled to charge an additional fee, which must be notified to the tenant in advance and recorded in writing.
Without the owner's written agreement and if the number of tenants exceeds the accommodation's capacity, the owner may refuse to accept additional tenants. In this case, any modification or breach of contract will be considered to be at the tenant's initiative.

Article 7. Pets:
If the owner agrees to accept pets, the tenant must contact the owner when making the reservation in order to specify the nature and number of pets accompanying him/her, and to find out the tariff conditions for accepting these pets. The owner may draw up internal rules specifying the terms and conditions for accommodating these animals. If the tenant fails to comply with this clause, the owner may refuse the stay. In this case, no refund will be made.

Article 8. Inventory of fixtures and fittings :
The inventory of fixtures and fittings and the inventory of the furniture and various equipment are carried out at the beginning and end of the stay by the owner or his duly authorised representative, with written authority, and the tenant. If it is not possible to carry out the inventory on arrival, the tenant will have 72 hours to check the inventory displayed and report any anomalies to the owner (for stays of less than or equal to 4 days, the 72-hour period is reduced to 24 hours).
Article 9. Conditions of termination:
Any termination of this contract must be sent to the owner by registered post with acknowledgement of receipt, the date of receipt being taken as proof.

a) Cancellation at the tenant's initiative (must be made via the traveller's area)
In the event of cancellation by the tenant prior to arrival at the accommodation, regardless of the date of cancellation, and in the absence of cancellation insurance cover:

- In the event of cancellation of the holiday at the tenant's initiative when the deposit has already been paid online: the owner retains the amount received. The service charges paid by the tenant at the time of payment of the deposit, as well as the commission retained by the owner, remain the property of Clévacances France. The balance remains due by the tenant to the owner. The latter may do everything in its power to recover it, by any means at its convenience.

- In the event of cancellation of the holiday at the initiative of the tenant after he has already paid the balance online: the owner retains the amount received. The service charges paid by the tenant at the time of payment of the deposit, as well as the commission retained by the owner, remain the property of Clévacances France. The balance will be paid to the owner by Clévacances France within a maximum of 6 working days after the date of the beginning of the stay initially planned.

- If the tenant does not show up on the premises of the rental and does not show up within 24 hours after the date of arrival indicated on the contract, this contract is cancelled at the tenant's initiative, and the owner may dispose of his rental.

b) Cancellation at the initiative of the owner (must be done via the member area)
In the event of cancellation of the holiday at the initiative of the owner when the deposit and/or the balance of the service has already been paid online by the tenant: the owner must reimburse the tenant for all sums paid online for the said holiday, with the exception of the tourist tax.
The service charges paid by the hirer at the time of payment of the deposit remain the property of Clévacances France.
The hirer may claim damages or compensation for the moral and financial loss suffered.

c) In the event of termination of the contract during the rental period
When the owner terminates the contract during the rental period, this must be duly justified (non-payment of rent, bad cheque issued by the tenant, proven deterioration of the rented premises, complaints from neighbours, etc.). Termination is effected by registered letter with acknowledgement of receipt or by hand-delivered letter against signature, and the tenant must leave within two days of receipt of the letter notifying him of this decision. In this case, whatever the reason for the termination, the full amount of the rent will be retained by the owner. The owner reserves the right to retain the amount of the security deposit under the conditions specified in the "security deposit" paragraph.

d) Visitor's tax
For any cancellation, if the visitor's tax has been collected online by Clévacances France, the tenant must recover it from the commune/community of communes concerned if the payment has already been sent to them. Otherwise, Clévacances France will reimburse the customer directly for the amount of this tax.

Article 10. Interruption of the stay :
In the event of early interruption of the stay by the tenant, and if the responsibility of the owner is not called into question, no reimbursement will be made, apart from the security deposit.

Article 11. Insurance:
The tenant is required to insure the rented premises. He must check whether his main home policy includes the holiday extension (holiday rental). If it does not, they should contact their insurance company and ask for the cover to be extended, or take out a special policy with a "holiday home" clause. A certificate of insurance will be requested on entry to the premises.

Article 12. Disputes:
In the event of a dispute noted by the tenant on arrival concerning the inventory of fixtures or the descriptive inventory, the tenant has 72 hours to inform Clévacances France by telephoning 05 32 10 82 30. After this time, no claim can be taken into account. Written confirmation must also be sent by e-mail to the following address [email protected]
For all other complaints, the tenant has a maximum period of 1 month from the end of the stay.

For all disputes arising from the performance or interruption of this contract, the courts of the jurisdiction of the location of the property that is the subject of the rental shall have sole jurisdiction.
In accordance with article L.612.1 of the French Consumer Code, you may have free recourse to the CMAP mediation service to which we belong:
* via the form available on the CMAP website at www.mediateur-conso.cmap.fr, or
* by e-mail to [email protected], or
* by post to CMAP - Service Médiation de la consommation, 39 avenue Franklin Roosevelt, 75008 Paris).